Delivery

Delivery Policy – Loyal Wig Limited
1. Order Processing
We process and dispatch all orders within 3-5 business days (Monday–Friday, excluding public holidays).
2. Shipping & Delivery Time
Standard deliveries are made within 10 working days after dispatch (excluding weekends and public holidays).
Example: Orders processed on a Monday will arrive by the end of the second following week.
3. Shipping Costs & Carriers
Shipping fees are clearly outlined at checkout.
We partner with reliable couriers (e.g., Royal Mail, UPS, DHL).
For international orders, duties and taxes may apply; customers are responsible for these fees unless otherwise stated.
4. Order Tracking
Once dispatched, you’ll receive a tracking number via email.
Track your order’s status directly through the courier’s website or our tracking portal.
5. Delivery Issues & Delays
In case of delays beyond the 10 working‑day window, we’ll notify you promptly and propose a resolution or updated ETA.
Please note: unforeseen circumstances—such as severe weather, strikes, or customs delays—may extend delivery times.
6. Deliveries to Incorrect Addresses
We are not liable for undelivered parcels if an incorrect shipping address was provided during check-out. Please double-check your details before confirming your order.
7. Returns & Refunds
If your order hasn’t arrived within 10 working days and we’re unable to resolve the issue, you may be entitled to a refund or replacement.
See our Returns Policy for full terms and procedures.
8. How to Access This Policy
This Delivery Policy is available in the website footer, linked during checkout, and included in your order confirmation email.
9. Policy Updates
We may update this policy from time to time. The current version always appears on our Delivery Policy page.
Why This Works:
Clear timeframes help set expectations and reduce misunderstandings.
Including processing, shipping, and tracking details improves transparency and trust.